SamCERA San Mateo County Employees' retirement Association logo


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<p>Manage your pension account with the easy to use MySamCERA member portal. The MySamCERA member portal and mobile app were designed to make it easier than ever&nbsp;for you to manage your pension account.&nbsp;</p>



<h2 class="wp-block-heading">Getting started</h2>



<p><strong>On a computer or laptop:</strong> Log in to the member portal at <a href="https://www.mysamcera.org/" target="_blank" rel="noreferrer noopener">www.mysamcera.gov.</a></p>



<p><strong>On a mobile device or tablet:</strong> When using a mobile device, download the MySamCERA mobile app. Available for both&nbsp;<a href="https://apps.apple.com/us/app/samcera/id1539081449" target="_blank" rel="noreferrer noopener">iPhone</a>&nbsp;and&nbsp;<a href="https://play.google.com/store/apps/details?id=com.pensionx.samcera" target="_blank" rel="noreferrer noopener">Android</a>.</p>



<h3 class="wp-block-heading">Register for MySamCERA</h3>



<p><strong>New Users</strong> &#8211; To access MySamCERA for the first time, you’ll need your SamCERA ID. If you can’t find your SamCERA ID, call <a href="tel:6505991234">(650) 599-1234</a> or email <a href="mailto:samcera@samcera.gov">samcera@samcera.gov</a> for assistance.</p>



<p><strong>Existing Users </strong>&#8211; Already have a MySamCERA login? You&#8217;ll use the same information to log in to the new member portal.</p>



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</div><figure class="wp-block-media-text__media"><img loading="lazy" decoding="async" width="718" height="500" src="https://content.samcera.gov/wp-content/uploads/2023/09/mysamcera_macbook_pro_mock_up_20230124.png" alt="MySamCERA dashboard showing on a laptop" class="wp-image-39135 size-full"/></figure></div>



<h3 class="wp-block-heading">Use these Quick Reference Guides to get started:</h3>



<p><strong>Active Members</strong></p>


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									<p><a class="doc_block" href="https://content.samcera.gov/wp-content/uploads/2025/02/MySamCERA-Quick-Reference-All-Members_Registration_NoEmail_final.pdf" target="_blank"><img decoding="async" src="https://content.samcera.gov/wp-content/themes/planeteria-plane/img/PDF.svg" class="img_icon" alt="download this document" width="17px"><span>Register for a New Account</span></a></p>
												<p><a class="doc_block" href="https://content.samcera.gov/wp-content/uploads/2024/10/MySamCERA-Quick-Reference-All-Members_Forgot-Username-Password_20241029_v1.pdf" target="_blank"><img decoding="async" src="https://content.samcera.gov/wp-content/themes/planeteria-plane/img/PDF.svg" class="img_icon" alt="download this document" width="17px"><span>How to Use the Account Login Helper (forgot username/password)</span></a></p>
												<p><a class="doc_block" href="https://content.samcera.gov/wp-content/uploads/2024/10/mysamcera_quick_reference-active_members_retirement_estimate_final.pdf" target="_blank"><img decoding="async" src="https://content.samcera.gov/wp-content/themes/planeteria-plane/img/PDF.svg" class="img_icon" alt="download this document" width="17px"><span>How to Run a Retirement Estimate</span></a></p>
												<p><a class="doc_block" href="https://content.samcera.gov/wp-content/uploads/2024/10/mysamcera_quick_reference-active_member_statement_final.pdf" target="_blank"><img decoding="async" src="https://content.samcera.gov/wp-content/themes/planeteria-plane/img/PDF.svg" class="img_icon" alt="download this document" width="17px"><span>How to View &#038; Print a Member Statement</span></a></p>
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<p><strong>Retired Members</strong></p>


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									<p><a class="doc_block" href="https://content.samcera.gov/wp-content/uploads/2025/02/MySamCERA-Quick-Reference-All-Members_Registration_NoEmail_final.pdf" target="_blank"><img decoding="async" src="https://content.samcera.gov/wp-content/themes/planeteria-plane/img/PDF.svg" class="img_icon" alt="download this document" width="17px"><span>Register for a New Account</span></a></p>
												<p><a class="doc_block" href="https://content.samcera.gov/wp-content/uploads/2024/10/MySamCERA-Quick-Reference-All-Members_Forgot-Username-Password_20241029_v1.pdf" target="_blank"><img decoding="async" src="https://content.samcera.gov/wp-content/themes/planeteria-plane/img/PDF.svg" class="img_icon" alt="download this document" width="17px"><span>How to Use the Account Login Helper (forgot username/password)</span></a></p>
												<p><a class="doc_block" href="https://content.samcera.gov/wp-content/uploads/2024/10/mysamcera_quick_reference-retired_1099r_final.pdf" target="_blank"><img decoding="async" src="https://content.samcera.gov/wp-content/themes/planeteria-plane/img/PDF.svg" class="img_icon" alt="download this document" width="17px"><span>View &#038; Print Your 1099R</span></a></p>
												<p><a class="doc_block" href="https://content.samcera.gov/wp-content/uploads/2024/10/mysamcera_quick_reference-retired_benefit_statement_final.pdf" target="_blank"><img decoding="async" src="https://content.samcera.gov/wp-content/themes/planeteria-plane/img/PDF.svg" class="img_icon" alt="download this document" width="17px"><span>View &#038; Print a Benefit Statement</span></a></p>
												<p><a class="doc_block" href="https://content.samcera.gov/wp-content/uploads/2024/10/mysamcera_quick_reference-retired_pension_verification_final.pdf" target="_blank"><img decoding="async" src="https://content.samcera.gov/wp-content/themes/planeteria-plane/img/PDF.svg" class="img_icon" alt="download this document" width="17px"><span>View &#038; Print a Pension Verification Letter</span></a></p>
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<h2 class="wp-block-heading">What you’ll find in the new app</h2>



<p>Based on your feedback, we’ve entirely re-imagined the online pension experience.&nbsp;</p>



<h3 class="wp-block-heading">Effortless login and registration</h3>



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<li>Whether you’re new to self-service or a pro, we’ve made the new login and registration process simple.&nbsp;</li>



<li>Your current username and password work right out of the box.</li>



<li>If you’re a new user, our account registration wizard will have you up and running in minutes.&nbsp;</li>



<li>Forgot your username or password? No problem.&nbsp;The new username and password retrieval wizards make it simple to instantly retrieve your necessary details without ever reaching out to SamCERA.</li>



<li>Repeat logins are effortless.&nbsp;By integrating FaceID and TouchID on your device, login issues and forgotten passwords are now a thing of the past.</li>
</ul>



<h3 class="wp-block-heading">Easier, faster retirement estimates</h3>



<p>Whether you&#8217;re moments away from retirement or just getting started with your long-term planning, our new estimators will make it a breeze to explore the future.</p>



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<li>The <strong>new “Quick Estimate” tool</strong> makes it easy to crunch the basic numbers.&nbsp;Watch in real-time to see how a change in your retirement date or compensation can affect your bottom line down the road.</li>



<li>The <strong>new “Detailed Estimate” tool</strong> will give you insight into nearly any retirement scenario. Seamlessly factor in changes to your work schedule, service credit, projected salary, and more with just a couple of quick taps in the app.&nbsp;</li>



<li>All detailed estimates are automatically saved.&nbsp;</li>



<li>Review previous estimates at any time and even share them with your SamCERA benefits specialist ahead of any planning meetings to ensure that your retirement plan is dialed in.</li>
</ul>



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<h3 class="wp-block-heading">Paperless pension management&nbsp;</h3>



<p>We’re continually looking for ways to improve your experience through technology. </p>



<p><strong>These new tools will save you significant time and effort:</strong></p>



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<li>Our new DocuSign integration allows you to make essential beneficiary&nbsp;changes securely, without ever having to print or mail a form.</li>



<li>The new <strong>“Secure Document Upload” tool</strong> allows you to use your device’s built-in camera to share important documents with our benefits team instantly.&nbsp;</li>
</ul>



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<h3 class="wp-block-heading">Quick access to top requested pension details</h3>



<p>We’ve paid particular attention to items that active members and retirees frequently access and made sure they are always easily accessible and available. </p>



<p><strong>Here are just a few of the key details that you can access within the app:</strong></p>



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<li>In-app alerts for important news and updates (e.g., COLA, tax documentation, etc.)</li>



<li>1099 Tax Information At-a-Glance</li>



<li>Payment Dates and details</li>



<li>Member Statements</li>



<li>Reciprocity Management</li>



<li>Service Credit Management</li>
</ul>



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<h2 class="wp-block-heading">Help is always just a tap away!</h2>



<p>The new app is designed to help you find the important answers in the format that suits you best. </p>



<p><strong>Here are a few of the tools that are always available:</strong></p>



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<li>Secure Messaging</li>



<li>Smart FAQs</li>



<li>Find a Class or Seminar</li>



<li>Call for Support</li>
</ul>



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<h3 class="wp-block-heading">Your feedback matters</h3>



<p>We always want to keep our eye on the future and how we can serve you best. If you ever hit a snag or catch something we should know about, send us a note by clicking the (?) icon on the top, right of the member portal or app. We’re here to help.</p>



<p></p>



<h3 class="wp-block-heading">Need help?</h3>



<p>For help with the MySamCERA member portal or mobile app, you can call our office at <a href="tel: 6505991234">(650) 599-1234</a> or email us at&nbsp;<a href="mailto:samcera@samcera.gov">samcera@samcera.gov</a>.</p>


MySamCERA

Learn about your retirement benefits with SamCERA and find resources to plan your retirement.

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Visit MySamCERA to Manage Your Account Online

Find essential forms, guides, and resources to help you manage your pension benefits.

Welcome to SamCERA!

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